Senior Technical Applications Specialist
hace 1 semana
At Thermo Fisher Scientific, we are seeking a highly skilled Senior Technical Applications Specialist to join our global Customer Services Team. With a competitive estimated salary of $120,000 - $180,000 per annum, this role offers an exciting opportunity to work with cutting-edge technology and collaborate with a talented team.
Job Description:
This challenging position requires strong technical expertise in the enterprise software arena, specifically in LIMS and related software packages. The ideal candidate will possess a university degree in Life Sciences, Computer Science, or a related field, along with a minimum of two years of proven technical support experience. Informatics experience, Windows Server administration skills, and knowledge of relational database concepts are essential requirements.
Key Responsibilities:
- Provide high-quality first- and second-line support to customers in the context of products supplied by Digital Science Business Unit.
- Create and manage incidents through the incident lifecycle according to current guidelines and procedures.
- Communicate with customers in a professional and courteous manner.
- Participate in a weekend roster for supporting customers needing 24 X 7 support.
- Work to resolve incidents with other Digital Science departments, including Development, TechOps, and Services.
Preferred Qualifications:
- Laboratory experience.
- Experience with SampleManager LIMS as an Administrator or Super User.
- Knowledge of AWS Services and Deployments, certification a plus.
- Windows Server administration, networking design, and programming skills (C#, VB.Net, VGL, Scripting, Infrastructure as Code).
- Databases: DB Administration, Optimization, Management; Knowledge of DB Models, Highly Available DB Architectures and Design.
Benefits:
- Opportunity to work on diverse projects and technologies.
- Professional growth and development opportunities.
- A collaborative and dynamic work environment.
- A competitive salary package, including bonuses and benefits.
About Us:
We are a leading scientific instrumentation company dedicated to advancing human health and well-being. Our products and services help researchers, clinicians, and healthcare professionals make new discoveries, improve patient outcomes, and drive meaningful change in their fields. We pride ourselves on our commitment to innovation, quality, and customer satisfaction.
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