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Process Improvement Specialist
hace 2 meses
Are you passionate about driving business value and developing strategies that help companies achieve their goals? Do you have a knack for understanding customer needs and providing solutions? We're looking for a talented Process Improvement Sr Specialist to join our team at Nissan Motor.
About the Role:As a Process Improvement Sr Specialist, you will be responsible for driving all aspects related to business development and expansion to offshore teams. You will provide business analysis support to new markets and guidance to client needs/requests, working closely with internal teams to ensure delivery of expected solutions.
Key Responsibilities:- Oversee project plans to ensure quality, time, and cost, executing, monitoring, and controlling them to ensure integrity of information.
- Execute and manage projects from start to finish, including process assessment and mapping, identification and analysis of strengths, weaknesses, and improvement opportunities, solutions proposal, and implementation support.
- Provide status reporting on project milestones, deliverables, dependencies, risks, and issues, communicating to upper management.
- Conduct broad and deep quantitative and qualitative research and analysis to identify specific opportunities and support business recommendations, working with key internal stakeholders to define and refine potential opportunities.
- Work with cross-functional teams to develop and implement strategic plans for business growth, building relationships with key clients to increase opportunities for Nissan services.
- Provide advice on best practices around business process design and improvement from a customer-centric perspective.
- Team up with hub management and other relevant teams to analyze and design business cases and processes to deliver sound solutions to customers across the region while driving competitive advantages.
- Relationship Management working on the planning of processes associated with the implementation of projects and business requirements, evaluating, and recommending plans for Nissan migrations.
- Participate in meetings as required to support the Transition Management team in the communication and promotion of business cases and project plans execution.
- Keep up to date on key initiatives, proposals, and requirements of each client group, facilitate sessions, prepare minutes of meetings, and follow up actions through execution.
- Lead presentations and be a strong member in the vision and strategy defined by senior management to drive high-quality plans across the organization.
- Support ongoing effectiveness of current plans through robust KPIs, seek continuous feedback from business functions, change management team, collaborators, implementing suggestions for improving agility and cost-effectiveness.
- Prepare documents such as business process diagrams, flowcharts, roadmaps, requirements documents, use cases, user stories, etc., and lead reviews with regional stakeholders.
- Bachelor's degree in Process Engineering, Business Administration, or related discipline.
- MBA, MA, or CPA (preferred).
- PMI, PMP Certification (desirable).
- Training preferred (Six Sigma, Agile, etc.), demonstrated by successful completion of a major business solutions/expansion project.
- Demonstrated group facilitation skills, and excellent communication and interpersonal skills required.
- +3 years of professional leadership and business expert similar role (prior experience in a shared services environment preferred +3 in a supervisor/coordinator Role).
- Experience in process mapping.
- Experience in process automation (desirable).
- Proven high experience in Project Management, business solutions/development, methodologies, tools, and best practices.
- Experienced in facilitating cross-functional team discussions, and provide clear direction using effective communication skills, both written and verbal.
- Executive presentations and project reporting experience is a must.
- Experienced in making data-driven decisions.
- Knowledge in organizational development - organizational effectiveness.
- Service & Support functions knowledge.
- Team leadership and negotiation experience/proficiency is required.
- Strong business analysis competency with historic success in shaping opportunities via conceptual thinking and abstract problem-solving capabilities.
- Analytical mindset to resolve issues in a variety of complex situations.
- Established time management skills with the ability to direct multiple projects simultaneously.
- Ability to work, prioritize, and make decisions independently in a fast-paced services environment. Able to work in ambiguous situations.
- Demonstrated ability to act independently, lead workgroups, and successfully manage multiple and complex projects.
- Adapt to a continually changing business environment and handling multiple priorities.
- Entrepreneurial and Continuous improvement mindset, Negotiation Skills, influencing and communication skills, results-oriented, customer focus, and people-oriented.
Advanced English level Required, TOEIC +700 demonstrated.
Computer Skills:- Proficient with Microsoft Office.
- Process Mapping tools (Visio, Miro, etc.) MUST.
- Project & Tasks Management tools (Project, Trello, others, etc.) MUST.
- An entrepreneurial and Continuous improvement mindset, innovation, collaboration, and networking, interpersonal and communication skills, administration, and coordination of several projects at the same time, proactive, analytical, results-oriented, customer-centricity, and people-oriented.
- Cross-functional and Cross-cultural experience.
Nissan Motor is an equal opportunities employer and welcomes applications from all qualified candidates. By applying for this position, candidates acknowledge that Nissan Motor and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Motor and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.
Nissan Motor hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth, or any other condition.
