Senior Operational Quality Assurance Specialist

hace 1 semana

Ciudad de México, Ciudad de México Asl Global A tiempo completo
Job Overview

This role is part of a team supporting a large outsourced marketing services contract, covering key categories including Print, POS and Promotional Merchandise. As Senior Operational QA Expert, you will lead a QA/QC team dedicated to managing the QA/QC for marketing activations in 30+ markets across Europe and Latin America.

Key Responsibilities

Key tasks include designing & maintaining Factory Audit Process, developing & maintaining Factory Technical, Social Compliance and Capacity Audit Form, leading in & conducting on-site audits to evaluate factory's capability and capacity, reviewing & approving audit result, coaching and providing technical support to suppliers/factories on audit non-compliances' Correction Action Plan (CAP), following up with suppliers/factories on CAP verification results, conducting gap analysis on audited factories' capabilities and recommending factory development activities, establishing and reporting benchmarked factory capabilities by product categories and geographical locations.

Key Performance Indicators

Brief suppliers/factories on Factory Audit Process, develop & maintain auditors' Capability & Competency Profile, oversee audits as per carried out as per committed timelines, ensure audits are conducted on scheduled and are standardized in the way factories are audited & the manner in which the factories are rated across auditors, maintain benchmarked factory performance and capability database, generate & publish monthly Factory QPI/performance scorecard, maintain Global Audit Tracking Log in close working relationship with QA Administration, upgrade suppliers/factories audit compliance level with devised improvement activities, improve quality performances of key & strategic suppliers/factories.

Requirements

At least 3 years of experience of QA/QC/Auditing in the Promotional Merchandise category in a Customer Support/Service capacity, either directly for a consumer brand or a 3rd party auditor/supplier. Should have practical experience in managing projects into countries where local importation/certification is needed per product categories. Knowledgeable in areas of product safety, regulatory and performance requirements as per international and market-specific standards. Work must be performed in accordance with defined guidelines & operating systems and supported by appropriate formal documentations. Strict adherence to Company & Departmental operational and administrative guidelines. Maintain effective and efficient communication with all parties. Well-organized and able to handle multi-tasks at the same time.

Salary

The estimated salary for this position is around $80,000 - $110,000 per annum, depending on qualifications and location.

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