Collections Specialist

hace 2 meses


Monterrey, Nuevo León, México 08795 Tarjetas Banamex, S.A. de C.V., SOFOM, E.R. A tiempo completo

Job Summary:

The Collections Specialist 3 plays a crucial role in resolving delinquency issues and recovering past due portfolios. This position requires advanced negotiation skills, research, and problem-solving abilities to interpret procedures and instructions.

Key Responsibilities:

  • Utilize negotiation skills to resolve delinquency issues and develop external contacts.
  • Research and analyze problems to identify solutions.
  • Share knowledge with less experienced collectors and provide guidance.
  • Work under general supervision and established procedures to achieve goals and objectives.
  • Ensure compliance with quality objectives and institutional policies.
  • Provide exceptional client service and experience.
  • Assess risk and make business decisions that align with the firm's reputation and compliance requirements.

Requirements:

  • 1 year of experience in collections or a related field.
  • High School diploma or equivalent.
  • Strong negotiation, problem-solving, and decision-making skills.
  • Ability to work under pressure and meet deadlines.

About Us:

Citi is an equal opportunity and affirmative action employer. We welcome qualified applicants from diverse backgrounds and are committed to creating an inclusive work environment.


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