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Collections Specialist 3
hace 2 meses
Collections Specialist 3 Job Description
The Collections Specialist 3 performs various tasks with limited complexity, focusing on accuracy and attention to detail. This role works under general supervision and follows established procedures. The specialist may handle a range of products and services, applying detailed knowledge of administrative and technical skills.
- Key Responsibilities:
- Perform Collection Specialist 2 duties, including advanced negotiation skills to resolve delinquency issues, research problems, and share knowledge with less experienced collectors.
- Increase the recovery of past-due portfolios.
- Comply with operational process goals and parameters.
- Ensure quality objectives and institutional policies compliance.
- Provide telephone collection services to clients.
- Meet client needs while providing an exceptional client experience.
- Assess risk appropriately when making business decisions, considering the firm's reputation and safeguarding Citigroup, its clients, and assets.
Qualifications:
- Work under pressure, decision-making, problem-solving, and negotiation.
- Client needs or organizational issues while remaining focused and frustration tolerance.
- 1 year of experience.
Education:
- High School diploma or equivalent.
