Cloud Hosting Services Expert
hace 5 días
As a member of the Cloud Central team at Oracle, you will be part of a dynamic and innovative environment that prioritizes customer success above all else. Our team provides exceptional end-user support for Oracle Cloud Portal (Gen1) & Cloud Console (Gen2) customers.
**Job Overview:**
We are seeking a highly skilled Technical Analyst 3-Support to join our team. In this role, you will be responsible for developing the long-term strategy and vision for continuous improvement of Cloud hosting services.
**Key Responsibilities:**
* Provide end-user technical support for Oracle SaaS Cloud Portal features & functionality including:
- Developing standards and controls to reduce release defects and regression;
- Environment refreshes (moving data from a source environment to a target environment);
- Activating & provisioning SaaS Cloud accounts & environments;
- IP Allowlisting setup;
- Environment resizing setup;
- Language Pack installation setup;
- SaaS account creation & password resets;
- Sign-on problems, including Single Sign On (SSO);
- VPN setup & configuration & some types of networking issues (collaborating with Cloud Operations & Networking teams);
- Migration related issues from one data center to another.
**Requirements:**
To succeed in this role, you will need:
- A technical degree (e.g., BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry) or functional degree + technical higher degree;
- 7-10 years of experience supporting or implementing SaaS products;
- 2-3 years of experience in networking administration;
- 3-4 years of program management experience;
- Excellent written and verbal communication skills in English;
- Demonstrate high attention to detail, problem-solving, and analytical skills;
- Strong ability to solve operational problems, with ability to identify and automate common routines;
- Good knowledge on Incidents/Request and Change Management process;
- Experience with cloud products and cloud infrastructure.
**Compensation Package:**
The estimated annual salary for this position is around $115,000 - $140,000 based on industry standards and location considerations.
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