Cloud Priority Support Services Manager
hace 2 semanas
We are seeking a highly skilled Cloud Priority Support Services Manager to join our team at Oracle. This role will be responsible for providing customers with guidance and support throughout the full life cycle of implementation, ensuring successful and effective use of Oracle's products.
The ideal candidate will have excellent communication skills, be able to work independently with minimal supervision, and possess strong problem-solving abilities.
Responsibilities- Design and maintain operational relationships with Enterprise and Large Enterprise SaaS customers with Cloud Priority Service.
- Provide technical support process knowledge using Fusion Cloud components such as Oracle Fusion Cloud - HCM, ERP, SCM, CPQ, Taleo.
- Represent customers as a single point of contact within Oracle Support Operations and partner with customer System Administrators and Leadership.
- Handle day-to-day relationship and connect appropriate parties to reach resolution when necessary.
- Drive delivery of solutions by working proactively with Customer Support (CS) engineers, CS Leadership, and Cloud Operations and Development organizations.
- Educate customers on the effective and efficient use of Oracle Support and products, tools, systems, interfaces, and procedures.
- Strong understanding of cloud computing and IT service management principles.
- Excellent communication and interpersonal skills.
- Ability to work independently with minimal supervision.
- Strong problem-solving and analytical skills.
- Experience in managing complex technical relationships and resolving conflicts.
$80,000 - $120,000 per year, depending on experience.
-
Cloud Priority Technical Account Manager
hace 1 semana
Zapopan, Jalisco, México Oracle A tiempo completoWe are seeking a highly skilled Service Delivery Manager to serve as the single point of contact for Oracle Cloud customers who purchase Cloud Priority Service.This role involves designing and maintaining operational relationships with Enterprise and Large Enterprise SaaS customers with Cloud Priority Service.The ideal candidate will have experience with...
-
Cloud Services Technical Support Manager
hace 3 semanas
Zapopan, Jalisco, México Oracle A tiempo completoAbout OracleOracle is the world's largest provider of business software, with a presence in over 175 countries. Our cloud solutions are revolutionizing the way businesses operate, empowering governments, and driving societal progress.Job OverviewWe are seeking an experienced Cloud Services Technical Support Manager to provide guidance and support to our...
-
Cloud Product Development Manager
hace 4 semanas
Zapopan, Jalisco, México Oracle A tiempo completoOverviewWe are seeking a skilled Cloud Product Development Manager to lead the development and implementation process of our company's products. This role involves managing departmental or cross-functional teams focused on delivering new or existing products, ensuring timely completion within budget constraints.Job SummaryThis IC4 level position requires a...
-
Cloud Infrastructure Support Specialist
hace 4 semanas
Zapopan, Jalisco, México Oracle A tiempo completoJob Summary:As a Cloud Infrastructure Support Specialist at Oracle, you will be responsible for solving complex problems related to infrastructure cloud services and building automation to prevent problem recurrence. You will design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services....
-
Senior Technical Account Manager
hace 4 semanas
Zapopan, Jalisco, México Oracle A tiempo completoOverviewOracle is the #1 global provider of business software, with an outstanding presence in over 175 countries, redefining the world of business and empowering governments. We are seeking a highly skilled Service Delivery Manager to join our team and serve as the single point of contact for Oracle Cloud customers who purchase Cloud Priority...
-
Cloud Hosting Support Specialist
hace 3 semanas
Zapopan, Jalisco, México Oracle A tiempo completoJob OverviewWe are seeking a highly skilled Technical Analyst 3-Support to join our Cloud Central team at Oracle. As a key member of our team, you will play a crucial role in providing best-of-class end-user support to Oracle Cloud Portal & Cloud Console customers.About the Role:The successful candidate will be responsible for overseeing supporting business...
-
Cloud Architectural Developer
hace 4 semanas
Zapopan, Jalisco, México Koch Global Services A tiempo completo**Job Summary**We are seeking an experienced Cloud Architectural Developer to join our team at Koch Global Services.**About Us**Koch Global Services is a global provider of value-added solutions for the agriculture, turf and ornamental, energy and chemical markets. Our company makes things grow better with plant nutrient and biological technologies.**Salary...
-
Cloud Operations Senior Manager
hace 2 meses
Zapopan, Jalisco, México Oracle A tiempo completoCloud Operations Senior ManagerOracle is investing heavily in the Oracle Cloud, providing the broadest and most comprehensive cloud in the industry. As a Senior Manager of Cloud Operations, you will be responsible for owning, optimizing, and enhancing large-scale distributed infrastructures for the cloud. You will lead a team of operators and developers,...
-
Cloud Support Specialist
hace 3 semanas
Zapopan, Jalisco, México Oracle A tiempo completoAs a member of the Oracle SaaS Cloud Central team, you will be responsible for delivering exceptional technical support to customers.**Key Responsibilities:**• Provide post-sales technical support for all SaaS Cloud Administrative activities, including environment refreshes, planned and unplanned outages, and Oracle SaaS Cloud Portal features &...
-
Cloud Operations Manager for Oracle NetSuite
hace 3 semanas
Zapopan, Jalisco, México Oracle A tiempo completoAbout the RoleAs a Cloud Operations Manager for Oracle NetSuite, you will be responsible for ensuring seamless usage of Oracle Cloud Infrastructure (OCI) by NetSuite teams.Responsibilities:Own and lead cloud accounts and infrastructure needed to run services on OCI.Implement standards, rules, guidelines, and best practices over the use of cloud services...
-
Cloud Operations Senior Manager
hace 4 semanas
Zapopan, Jalisco, México Oracle A tiempo completoAbout the Role:Oracle is investing in the Oracle Cloud to provide the broadest and most comprehensive cloud in the industry. As a Senior Manager in the Cloud Operations team, you will be responsible for owning, optimizing, and enhancing large-scale distributed infrastructures for the cloud.Key Responsibilities:Manage a team of Operators and Developers,...
-
Cloud Infrastructure Specialist
hace 1 mes
Zapopan, Jalisco, México Oracle A tiempo completoJob SummaryOracle is seeking a seasoned Cloud Infrastructure Specialist to join its growing Cloud DevOps team. As a key member of the team, you will be responsible for designing, building, and maintaining large scale cloud infrastructure to support the company's mission critical services.ResponsibilitiesDesign and implement scalable and highly available...
-
Principal Cloud Services Architect
hace 3 semanas
Zapopan, Jalisco, México Oracle A tiempo completoAt Oracle, you will be part of a dynamic team responsible for designing and implementing scalable and secure cloud-based database systems. The ideal candidate will have a deep understanding of cloud infrastructure, Oracle Engineered systems, and expertise in RAC, Dataguard, ASM, RMAN, and Linux platforms. Key responsibilities include architecting database...
-
SaaS Cloud Support Specialist
hace 3 semanas
Zapopan, Jalisco, México Oracle A tiempo completoOracle SaaS Cloud Technical Support Role Overview We are seeking a highly skilled and motivated Technical Support Engineer to join our Oracle SaaS Cloud Central team. As a key member of this team, you will be responsible for providing post-sales technical support for all SaaS Cloud Administrative activities, including environment refreshes, planned and...
-
Cloud Infrastructure Architect
hace 4 semanas
Zapopan, Jalisco, México Oracle A tiempo completoJob Summary:We are seeking a highly skilled Cloud Infrastructure Architect to join our team at Oracle. As a key member of our infrastructure team, you will be responsible for designing and implementing scalable, secure, and efficient cloud-based systems.About the Role:This is a senior-level position that requires a deep understanding of cloud computing,...
-
Cloud Operations Engineer
hace 1 mes
Zapopan, Jalisco, México Oracle A tiempo completoJob SummaryAs a Principal Cloud Operations Engineer at Oracle, you will be responsible for ensuring the availability, scalability, and efficiency of our cloud services. You will work closely with development teams to troubleshoot issues, define mitigations, and improve the overall performance of our services.Key ResponsibilitiesManage and monitor cloud...
-
Technical Support Manager
hace 4 semanas
Zapopan, Jalisco, México Oracle A tiempo completoAbout the Role: As a member of the Oracle Support organization, your focus will be to deliver exceptional post-sales support and solutions to our customers while serving as an advocate for their needs.About the Job: This involves resolving post-sales customer inquiries via various means, including phone and electronic communication, as well as providing...
-
Cloud Engineer
hace 4 semanas
Zapopan, Jalisco, México Oracle A tiempo completoAbout the Role:The Oracle Cloud Infrastructure (OCI) team provides the opportunity to build and operate a suite of massive scale, coordinated cloud services in a broadly distributed, multi-tenant cloud environment.To support the vision, we are building a platform that manages end-to-end lifecycle, from provisioning to upgrade to terminate; and provides a...
-
Cloud Infrastructure Operations Manager
hace 3 semanas
Zapopan, Jalisco, México Oracle A tiempo completoAbout the Role: Oracle is seeking an experienced Cloud Infrastructure Operations Manager to join our team. In this role, you will lead a team of operators and developers in managing large-scale distributed infrastructures for the cloud.
-
Database Cloud Services Quality Assurance Specialist
hace 3 semanas
Zapopan, Jalisco, México Oracle A tiempo completoAbout Us and the ProductWe are proud to introduce Oracle Database Cloud, one of the fastest growing database services on the market today. Our state-of-the-art technology enables us to deliver world-class database software on top of sophisticated security infrastructure components in the cloud as a database service.As part of our Database division at Oracle...