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Endpoint and Applications Engineer
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We are seeking a highly skilled Endpoint and Applications Engineer to join our support team at ERM Group. As a key member of our team, you will be responsible for providing technical expertise in Microsoft Intune, software deployment, endpoint security, and application administration.
Key Responsibilities- Provide technical support for Microsoft Intune infrastructure, software deployment technologies, and application systems across the enterprise.
- Package Intune applications and create PowerShell scripts to ensure seamless deployment and management.
- Support iOS devices enrolled in Intune and provide limited support to Mac OS devices enrolled in JAMF.
- Maintain bespoke business applications across data centers and endpoints, ensuring optimal performance and security.
- Roll out and monitor OS patches using WufB or Autopatch in Intune, ensuring compliance and security.
- Deploy and monitor the deployment of third-party patching, using Patch My PC, to maintain a secure and up-to-date environment.
- Identify and flag risks and issues that may compromise endpoint, application support, and IT projects, ensuring proactive mitigation.
- Monitor, maintain, and report on all data and hardware, providing insights for business growth and optimization.
- Offer technical support for Windows Server, Microsoft Intune, and systems affecting business applications, ensuring seamless integration and operation.
- Provide limited support to MacOS devices enrolled in JAMF, ensuring a comprehensive support experience.
- Assist in implementing IT projects globally, collaborating with colleagues in other functions to drive business success.
- Communicate effectively within the team and with upper management, ensuring clear and concise information exchange.
- Continuously seek opportunities to enhance efficiency in all areas of the work stream, driving process improvement and innovation.
- Minimum of five years in a similar technical role, with a strong background in Microsoft Intune and software deployment.
- Excellent knowledge of Microsoft Intune, with experience in packaging applications and creating PowerShell scripts.
- Excellent communication skills, with the ability to effectively communicate with technical and non-technical stakeholders.
- Flexible and adaptable approach, with the ability to work in a global environment and accommodate varying time zones.
- Strong team player, with the ability to collaborate with colleagues in other functions to drive business success.
- Willingness to work flexible hours to accommodate a global environment and occasional travel.
- Comfortable working in ambiguity, with the ability to navigate complex technical issues and provide solutions.
- Experience working in a global company with region-specific solutions, with a strong understanding of cultural and technical nuances.
- Ability to conduct and direct research into IT issues and products as needed, with a strong analytical and problem-solving skillset.
