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At Donaldson Company, Inc., we are committed to solving the world's most complex filtration challenges. As a Customer Service Specialist, you will play a critical role in providing exceptional customer service to internal and external customers.
Key Responsibilities:- Provide prompt and thorough handling of all customer inquiries, claims, and complaints.
- Develop and execute systems or procedures to handle customer complaints accurately and expeditiously.
- Manage marketing demand forecast and backlog to determine optimum inventory levels and appropriate stocking programs.
- Collaborate with the Manufacturing Floor to provide scheduled production.
- Interface with Engineering, Purchasing, and Accounting to develop and drive systems to facilitate Production Scheduling.
- Minimum of 5 years of experience in customer service, schedule production, materials, and supply chain.
- Advanced English Level.
- Experience with ORACLE system.
- Knowledge of shipping and logistics.
- Manage and develop personnel.
- Management and negotiations with external and internal customers.
- Launch of new projects.
- Management of billing systems.
