Operations Transformation Manager

hace 3 semanas


Juárez, Chihuahua, México Genpact A tiempo completo

About Us

At Genpact, we're a team of innovators and change-makers who are passionate about using our expertise to drive business impact. With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it.

We're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, join us in our mission to transform businesses and improve lives.

Job Overview

We're seeking an experienced Operations Transformation Manager to join our team. As a key member of our operations team, you'll play a critical role in driving process improvements and ensuring seamless execution of our business objectives.

Responsibilities

  • Ensure the successful deployment of our Global Business Platform across various functions and geographies.
  • Collaborate with cross-functional teams to perform thorough analysis during the Solution Identification phase, identifying areas for improvement and proposing effective solutions.
  • Analyze Change Impact and facilitate impact analysis execution and resolution, ensuring smooth transitions between 'as is' and 'to be' scenarios.
  • Develop and review high-quality Standard Operation Procedures (SOPs) that enhance operational efficiency and compliance.
  • Support the development of User Acceptance Test (UAT) scenarios and test scripts, ensuring robust testing and validation processes.
  • Coordinate User Access Testing (UAT) activities, working closely with stakeholders to ensure successful outcomes.
  • Design and coordinate communication materials related to New Ways of Working, effectively engaging employees and driving cultural shifts.
  • Identify training needs and deliver impactful trainings to end-users, promoting knowledge sharing and skill development.
  • Contribute to Toll Gate decks (milestones), logging risks and issues, and ensuring timely resolution to maintain project momentum.
  • Analyze data during Ramp-up phase and propose corrective actions, driving continuous improvement and learning.
  • Integrate best practices and lessons learned from each implementation into future impact resolution/improvement roadmaps.
  • Ensure a seamless handover to Business as Usual (BAU) after Stabilization phase, guaranteeing sustained benefits and continuity.

Requirements

  • Fundamental skills: Process-oriented thinking, planning, organization, analytical, and conceptual thinking.
  • Stakeholder management skills: Managing diverse stakeholder groups, including Functions and Operating Companies, with strong communication skills.
  • Training and Change management skills: Conducting trainings, developing training materials, and supporting change to new ways of working.
  • Process improvement skills: Problem-solving and analytical skills for identifying and contributing to process enhancements.

Preferred Qualifications

  • Bachelor's degree in Supply Chain Management, Operations Management, or Business Administration with a focus on Production Management, Industrial Engineering, or a related field.
  • Minimum 4-6 years of experience in brewery operation plants, preferably with connected quality experience for both operations and packaging.

Working Conditions

This is a full-time, permanent position offering a competitive salary and benefits package, commensurate with your experience and qualifications.

Salary Expectation: $85,000 - $105,000 per annum, based on location (32424, Juárez, Chih.), level of experience, and other factors.

Contact Information

Please submit your application, including your salary expectation, education, work experience, and language proficiency, to [insert contact information]. We look forward to hearing from you.



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