Cloud Support Engineer

hace 1 semana


Guadalajara, Jalisco, México dbschenker A tiempo completo

About the Role

We are seeking a skilled Cloud Support Engineer to join our IT team at DB Schenker. As a Cloud Support Engineer, you will be responsible for supporting our cloud environments based on a multi-hybrid-cloud architecture using global support processes and tools.

Key Responsibilities

  • Maintain stable service operation within time zone
  • Perform regular monitoring, verifying and reviewing of managed resources status
  • Perform preliminary investigation and provide possible workaround applied to customer incidents
  • Perform continuous support for customer service requests, incl. new provision, build, configuration based on service catalogue following the given SOPs
  • Defer and gather respective incidents and report as problem to engineering level
  • Maintain and track SLAs in incident management, escalate when needed
  • Respond on respect the SLA to service request/incident etc. Escalate in time for complex issues

Requirements

Competences:

  • Customer and service orientation
  • Ability to work effectively across diverse organizations, groups and functions
  • Flexible thinker able to operate in a changing environment
  • Fluent Business English (written and spoken)

Why DB Schenker?

At DB Schenker, you will be part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.


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