Cloud Support Engineer
hace 3 semanas
About the Role
DB Schenker is seeking a skilled Cloud Support Engineer to join our IT team in Guadalajara, Mexico. As a Cloud Support Engineer, you will be responsible for supporting DB Schenker's Cloud environments based on a multi-hybrid-cloud architecture using global support processes and tools.
Key Responsibilities
- Maintain stable service operation within time zone
- Perform regular monitoring, verifying and reviewing of managed resources status
- Perform preliminary investigation and provide possible workaround applied to customer incidents
- Perform continuous support for customer service requests, incl. new provision, build, configuration based on service catalogue following the given SOPs
- Defer and gather respective incidents and report as problem to engineering level
- Maintain and track SLAs in incident management, escalate when needed
- Respond on respect the SLA to service request/incident etc. Escalate in time for complex issues
Requirements
Competences:
- Customer and service orientation
- Ability to work effectively across diverse organizations, groups and functions
- Flexible thinker able to operate in a changing environment
- Fluent Business English (written and spoken)
Why DB Schenker?
Many of our jobs come with great benefits and career path opportunities:
- Generous and additional vacation and yearly bonus schemes
- Financial savings and various insurance options
- Grocery & restaurant vouchers
- Flexible & hybrid working models
- Global & multicultural environment: Collaborate with colleagues all around the world
- Language courses
- Mentorship, career program & development opportunities
- Learning & education programs
- Mental health & support initiatives
How to Get Started
You can begin by applying above or visit us at
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