Cloud Support Engineer

hace 3 semanas


Guadalajara, Jalisco, México dbschenker A tiempo completo

About the Role

DB Schenker is seeking a skilled Cloud Support Engineer to join our IT team in Guadalajara, Mexico. As a Cloud Support Engineer, you will be responsible for supporting DB Schenker's Cloud environments based on a multi-hybrid-cloud architecture using global support processes and tools.

Key Responsibilities

  • Maintain stable service operation within time zone
  • Perform regular monitoring, verifying and reviewing of managed resources status
  • Perform preliminary investigation and provide possible workaround applied to customer incidents
  • Perform continuous support for customer service requests, incl. new provision, build, configuration based on service catalogue following the given SOPs
  • Defer and gather respective incidents and report as problem to engineering level
  • Maintain and track SLAs in incident management, escalate when needed
  • Respond on respect the SLA to service request/incident etc. Escalate in time for complex issues

Requirements

Competences:

  • Customer and service orientation
  • Ability to work effectively across diverse organizations, groups and functions
  • Flexible thinker able to operate in a changing environment
  • Fluent Business English (written and spoken)

Why DB Schenker?

Many of our jobs come with great benefits and career path opportunities:

  • Generous and additional vacation and yearly bonus schemes
  • Financial savings and various insurance options
  • Grocery & restaurant vouchers
  • Flexible & hybrid working models
  • Global & multicultural environment: Collaborate with colleagues all around the world
  • Language courses
  • Mentorship, career program & development opportunities
  • Learning & education programs
  • Mental health & support initiatives

How to Get Started

You can begin by applying above or visit us at


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