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Customer Service Representative

hace 2 meses

Monterrey, Nuevo León, México Rockwell Automation A tiempo completo
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and resolving issues in a timely and professional manner.

Key Responsibilities
  • Support customer and distributor orders, ensuring timely and accurate fulfillment
  • Partner with Business Unit and Project Managers to manage backlog and identify process improvement opportunities
  • Proactively identify potential issues impacting customer delivery dates and collaborate with cross-functional teams to mitigate risk
  • Deliver difficult messages and maintain composure and empathy with all parties involved
  • Work with shipping facilities and couriers to track and expedite shipment requests
  • Act as a customer advocate within the organization, driving process improvements and enhanced collaboration
  • Identify trends through analysis and escalate to the proper channel
  • Collaborate with Specialists and Business Process Owners to identify and develop best practices
Requirements
  • Customer-focused mindset with an outside-in perspective
  • Ability to speak up, take risks, and try new things to improve the customer experience and strengthen the team
  • Excellent interpersonal, analytical, and communication skills
  • Adaptability and ability to prioritize tasks and demands accordingly
About Us

At Rockwell Automation, we connect the imaginations of people with the intelligence of machines to expand what is humanly possible. We strive to solve real problems for real people and expand human possibility. Our team cares about the work we do and makes an impact on the world.