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Cummins Inc. is seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for diagnosing and executing complex repairs to generators and components at customer sites.
Key Responsibilities- Establish and maintain productive customer relationships to ensure prompt and efficient attention to customer needs.
- Apply specialized tools and follow documented procedures and policies to diagnose and complete complex repairs at customer sites.
- Perform preventative maintenance activities as per documented schedules and standards on power generation products in the field.
- Evaluate and escalate unresolved issues to product specialists or supervisors.
- Coach and develop technicians and/or apprentices, transferring knowledge and experience to others.
- Complete required documentation, such as service worksheets, timesheets, and warranty claims.
- Maintain service vehicles and tools for cleanliness and proper operation.
- Ensure adherence to all relevant Health, Safety, and Environmental policies, procedures, and legislation.
- Significant field service work experience.
- Expert-level knowledge of and/or experience with power generation products.
- High Voltage/Low Voltage experience.
- Customer service experience.
- Experience providing technical advice.
- Apprentice Certified Power Generation/Electrical Technician.
- Vocational diploma from a relevant technical institution.
- Current relevant electrical certification.
- Locally valid driving permit.
This position requires frequent travel to customer sites and may involve working in a fast-paced, dynamic environment.
