Customer Support Specialist
hace 4 semanas
We are looking for a skilled Customer Support Specialist to provide first-level technical assistance to users in SONDA México.
Key responsibilities include:
• Providing technical support and assistance to users
• Delivering and recording necessary information to meet internal requirements
• Resolving user incidents and managing necessary actions to resolve problems
**Requirements**:
• Service Desk and ticket system experience
• Experience managing service SLA's
• Inbound call experience
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