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Customer Service Representative
hace 1 mes
FedEx is a world-class company that values its employees and strives to provide them with a positive work environment. As a Customer Service Representative, you will play a crucial role in ensuring the smooth operation of our front-line services.
The majority of your time will be spent on office-based activities, completing administrative tasks and coordinating with team members. You will be responsible for data entry, ramp activities, sort activities, trace activities, despatch activities, and local customer service. Lead or senior levels of this position may handle escalated or more complex issues, coordinate team activities, support supervisors or managers, and contribute to process design, review, and implementation.
Responsibilities include:
- Entering airway bills into the system daily
- Performing daily entry of Time Cards information into the PC
- Handling D/T packages and informing customers of payment
- Gathering information for different company reports
- Answering phones, transferring calls, and taking messages as required
- Preparing paperwork for outbound packages (airways bills, PO Box, and address)
- Assisting customers by answering questions on basic features of service
- Performing miscellaneous typing, filing, and secretarial duties
In order to succeed in this role, you must possess strong planning and organizing skills, accuracy and attention to detail, data entry and general office skills, team working skills, Microsoft Office and PC skills, problem-solving skills, and a clear and articulate speaking voice.
As a valued member of our team, you can expect a competitive salary of approximately $45,000 per year, based on industry standards and location. FedEx is committed to providing its employees with a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
We are honored and proud to be consistently recognized as a great place to work, a technology innovator, and one of the world's most admired and respected companies. Some of our recent awards include Fortune's World Most Admired Companies, Forbes's Best Employers for Diversity, and Great Place to Work's Best Workplaces in Latin America Ranking.
