Customer Service Representative

hace 6 días


Ecatepec de Morelos, México Fedex Express Lac A tiempo completo

We are seeking a skilled Customer Service Representative to join our team at FedEx Express Lac. As a key member of our operations team, you will be responsible for providing exceptional customer service, ensuring efficient package processing, and maintaining a high level of professionalism in all interactions.

The estimated salary for this role is $45,000 - $60,000 per year, depending on location and experience. This figure is based on industry standards and the requirements of the position.

About the Job

This is a full-time position that requires excellent communication, organizational, and problem-solving skills. You will work closely with customers, internal teams, and external partners to resolve issues, answer questions, and provide solutions. Your primary responsibilities will include:

  • Providing accurate and timely responses to customer inquiries via phone, email, or in-person
  • Resolving package-related issues, such as tracking errors or missing shipments
  • Maintaining records, files, and databases to ensure accuracy and compliance
  • Collaborating with colleagues to meet operational goals and objectives

Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent
  • Previous experience in customer service, administration, or a related field
  • Excellent written and verbal communication skills
  • Ability to work effectively in a fast-paced environment
  • Basic computer literacy and proficiency in software applications

What We Offer

As a valued member of our team, you can expect:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a global leader in logistics and transportation

About FedEx Express Lac

FedEx Express Lac is a leading provider of transportation and logistics services, operating across Latin America and the Caribbean. Our commitment to excellence, innovation, and customer satisfaction drives us to deliver exceptional results and exceed expectations.



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