Senior Site Reliability Engineer

hace 3 semanas

Xico, México Medallia A tiempo completo
Job Title: Senior Site Reliability Engineer

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in understanding and managing experience for candidates, customers, employees, patients, citizens, and residents.

About Medallia

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day.

The Role and Team

The Site Reliability Engineering organization at Medallia brings together the infrastructure and applications that power a highly reliable global SaaS platform. In particular, Application SREs own the reliability of different products and their infrastructure stack at Medallia, and ensure that they continue to scale with our rapidly-growing business.

Responsibilities
  • Educate application and infrastructure management about SRE approaches.
  • Collaborate with product-engineering teams, build strong relationships and be ready to solve complex challenges together.
  • Ensure applications and their infrastructure are updated and released at a defined pace.
  • Build monitoring, automation, and tooling around applications and related standard procedures, eliminate manual work.
  • Troubleshoot complex problems that may span the full service stack.
  • Ensure SLAs, proactively monitor and manage the availability of infrastructure and applications.
  • Optimize performance of components across the full service.
Qualifications
  • Minimum Qualifications: 3+ years of experience with Site Reliability Engineering and/or related software development roles.
  • Experience with building, configuring, and maintaining operational monitoring and reporting tools, operations in on-premises and cloud environments, incident management and change management, complex information security concepts, and demonstrated knowledge of Linux OS and fundamental technologies.
  • Scripting languages (Python, Bash, Groovy, Go, etc), traditional web stack (frontend, API, application backend, caches, databases), asynchronous and reliable application design (message queues, DB replicas, load balancing, auto-scaling, etc), Kubernetes deployments, and release approaches (roll-out, canary, blue/green, etc).
Preferred Qualifications
  • Strong communication skills.
  • Experience with infrastructure as Code tools (Ansible, Terraform, CloudFormation, etc), relational DBs such as PostgreSQL, NoSQL DB such as Redis, MongoDB, Cassandra, BigQuery, messaging/stream processing platform such as Kafka, AWS (EC2, S3, RDS, etc), virtual/cloud or physical networking and relevant firewall/security configuration, Microsoft Windows Server, IIS, Active Directory, SQL Server, and PowerShell, CI/CD tools such as Jenkins, ArgoCD, and background working in heavily regulated industries such as banking, finance, or healthcare.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ******. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.

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