Senior Site Reliability Engineer, Boomi

hace 3 semanas

Xico, México Thomson Reuters A tiempo completo
About the Role

We are seeking a highly skilled Senior Site Reliability Engineer, Boomi to join our team. As a key contributor to the Service Management leadership team, you will drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.

Key Responsibilities:

  • Develop, monitor, and analyze business operational and technical key metrics.
  • Effectively articulate complex problems, concepts, and solutions to varied audiences.
  • Contribute to the strategy of the department and drive implementation of department goals that support the company's core values.
  • Lead complex initiatives such as large-scale upgrades.
  • Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
  • Ensure documentation, processes, and procedures are updated regularly.
  • Act as an escalation point for staff and internal customers.
  • Participate in the budgeting process. Provide coaching and mentoring to staff.
  • Foster a continuous learning culture and a curiosity about emerging technologies.
About You

You are a fit for this role if you have:

  • 5+ Years of experience in software development and/or technology infrastructure and operations.
  • Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
  • Proven ability to set direction and inspire team members to engage and successfully deliver on a vision.
  • Proven track record of success driving projects and initiatives even with ambiguous details provided.
  • Strong customer service, problem-solving, organizational, and conflict management skills.
  • Strong IT Service Management and standards experience.
  • Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
  • Proven ability to learn new technologies quickly.
  • A management style that is collaborative, energetic, and results-oriented.
  • Hands-on experience with programming and scripting languages.
  • Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
  • ITIL Certification preferred.
What's in it For You

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Culture: Globally recognized and award-winning reputation for equality, diversity, and inclusion, flexibility, work-life balance, and more.
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
  • Social Impact: Nine employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
  • Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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