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Echo Global Logistics is a leading provider of technology-driven transportation management services. Our company simplifies transportation management for our customers and shippers, taking care of complex tasks so they can focus on what they do best.
Position Overview:This role involves ensuring that Echo – Mexico's customers and partners are provided with world-class customer service. As a Customer Service Representative, you will report to the Operations Manager and will be the first point of contact for our customers, providing assistance, tracking, resolving inquiries, and ensuring a positive experience.
- Handling inbound calls and monitoring communications regarding shipments
- Working with vendors to obtain information and documents
- Data entry and problem-solving
