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SAP Basis Administrator
hace 2 meses
Johnson Controls is a global leader in the technology and industrial sectors, serving customers in over 150 countries. Our 130,000 employees create intelligent buildings, efficient energy solutions, and integrated infrastructure that work together to deliver on the promise of smart cities and communities.
Job Scope & Purpose
- Provides technical guidance to SAP Basis Administrators and Support Analysts.
- Maintains all SAP Systems and related software, including upgrades, preventative and corrective maintenance through the change management process and within scheduled maintenance windows.
- Administers the configuration of SAP Systems and services for all JCI enterprise data centers.
- Monitors vendors' support facilities for software updates and recommends and implements maintenance to keep systems current and well within vendors' support requirements.
- Ability to recognize and respond to customer expectations with a sense of urgency.
- Provides for service continuity by executing backup and recovery processes and procedures to support recovery from hardware and application failures.
- Maintains Disaster Recovery plans, procedures, and test scenarios and participates in regular DR rehearsals.
- Maintains SOX procedures, adheres to SOX policies, and gathers evidence for SOX audits.
- Applies security policies to the SAP & Database platforms as determined by the IT Security group.
- Cooperates with people of different levels inside/outside the company and interacts with teams to reach goals and business objectives.
- Provides 2nd level of incident and problem management with responsibility for resolution and root cause analysis of the most complex hardware and software issues within Operating Level Agreements.
- Monitors and evaluates system performance and performs tuning functions to achieve optimal system efficiency and throughput.
- Monitors system resources utilization and supports capacity planning by capturing data, analyzing trends, and making recommendations for HW upsize/downsize.
- Participates in planning and execution of server workload migrations and consolidations in conjunction with the Project Engineering Team.
- Interfaces and coordinates with Global Infrastructure Architecture, Project Engineering, Application Managed Services, and Business teams.
- Maintains knowledge of the latest developments impacting the SAP Basis Platform and makes recommendations that will improve efficiency, throughput, capabilities, and/or capacity.
- Provides effective technical documentation to clearly communicate procedures and developments to other IT personnel.
- Demonstrates customer service attitude and work ethic.
- Adheres to the Company's Ethics standards.
Position Requirements
- University degree in Computer Science, Computer Information Systems, or similar.
- Years of SAP Basis platform experience (ABAP and JAVA).
- 3 - 5 years Linux and Windows experience.
- 3 - 5 years HANA Database experience. Experience with MSSQL, Sybase, or Oracle is a plus.
- Ability to work with a diverse group of people of different skills, backgrounds, departments, and management levels.
- Ability to provide off-hours on-call support.
- Excellent communication skills and proficiency in speaking English.
- The successful incumbent in this position will have extensive knowledge and experience in maintaining and configuring SAP Systems, including ABAP and JAVA Stack-based systems. Advanced knowledge and skills in all areas related to SAP Products and system software are required. Strong analytical skills are required to understand, diagnose, and resolve technical situations.
- Experience with Linux and Windows platforms as well as Azure or Google cloud platforms is strongly desired.
