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Program Manager 4-Proddev

hace 2 meses

Zapopan, Jalisco, México Oracle A tiempo completo

Job Summary

Oracle is seeking a highly skilled and experienced Cloud Provisioning Strategist to join our Provisioning CoE team. As a key member of our team, you will be responsible for developing and implementing strategies to improve provisioning performance, identifying and adopting best practices, and driving the centralization of provisioning processes across all services.

Key Responsibilities:

  • Develop and implement strategies to improve provisioning performance
  • Identify and adopt best practices to improve provisioning experience
  • Operational ownership of provisioning for all Oracle Cloud offerings
  • Author and contribute to customer-facing user guides, notifications, and Self-Service Provisioning interfaces
  • Partner with business counterparts and product development teams to drive solutions to reduce provisioning frictions
  • Build and enhance automated end-to-end monitoring/smart alerting to reduce provisioning cycle time
  • Work with SaaS, Tech, GBU Product strategy teams, Development release teams, and Oracle Cloud Framework solution teams to improve provisioning experience across all products
  • Drive standard root cause analysis and defect/enhancement tracking across all technical teams and compliance tracking, influence new features in the Cloud Framework releases

Preferred Qualifications and Skills:

  • MBA/BS/B Tech/BE/M Tech degree with 9+ years of experience with a good academic background
  • Team player who can work well with team members in a collaborative environment
  • Strong ability to solve operational problems, with ability to identify and automate common routines
  • Dedicated team player, and excellent communication skills
  • Good knowledge on Incidents/Request and Change Management process
  • Identify defects and work with different technical teams in analyzing and following up on the issues
  • High degree of professionalism and integrity
  • Experience with cloud products and cloud infrastructure
  • Prior provisioning process experience is a plus point
  • Knowledge in any technology like SQL/Java/Web Technology is a big plus point

Career Level - IC4