Customer Service Representative

hace 4 semanas

Monterrey, Nuevo León, México IWG plc A tiempo completo

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Community Associate at IWG plc. As a key member of our community team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our members.

Key Responsibilities

  • Provide exceptional customer service to our members, responding to their queries and resolving issues in a timely and professional manner.
  • Manage the day-to-day operations of the community, including administrative tasks and maintaining a clean and organized workspace.
  • Build strong relationships with our members, understanding their needs and preferences to deliver a personalized experience.
  • Collaborate with the community manager to plan and execute events and activities that promote a sense of community and foster connections among members.
  • Ensure that all services are properly charged and invoices are accurate, providing excellent customer service while maintaining a high level of attention to detail.

About You

We are looking for someone who is passionate about delivering exceptional customer service, has excellent communication skills, and is able to work independently with minimal supervision. You should be able to manage multiple tasks simultaneously, prioritize your workload, and maintain a high level of productivity in a fast-paced environment.

What We Offer

  • A competitive total compensation package, including a salary, paid time off, and a quarterly bonus plan.
  • A bright and inspiring work environment, with opportunities for professional growth and development.
  • A professional workplace community, with a focus on work-life balance and employee well-being.

Requirements

  • 1+ years of customer service experience, preferably in a similar role.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work independently and as part of a team, with a high level of flexibility and adaptability.
  • Basic IT skills, including proficiency in MS Office and other relevant software.
  • Legally eligible to work in the country you are applying within and at least 18 years old.
  • B1 or higher level of English communication skills.

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