Salesforce Operations Coordinator
hace 2 meses
Juniper Data Center is seeking a skilled Salesforce Operations Coordinator to join our team. This role offers an estimated salary of $85,000 - $110,000 per year.
About the Role
The Salesforce Operations Coordinator will be responsible for assisting in the administration of our Salesforce ecosystem by performing Tier 1 support duties. Primary responsibilities will include new user setup and permissions, resolving access issues, responding to HelpDesk support tickets, and triaging/escalating non-Tier 1 tickets.
Key Responsibilities:
- User management including new user setup/deactivation, roles, profiles, permissions, public groups
- User support tickets (Jira)
- Resolve Tier 1 tickets
- Triage and assign non-Tier 1 tickets
- Monitor designated Error Logs and escalate to senior team members as appropriate
Requirements and Qualifications
To be successful in this role, you should have:
- 1-2 years of Salesforce Sales Cloud experience
- 3+ years of general systems experience
- Completion of Trailhead administrator training
- Demonstrated ability to handle multiple assignments in parallel
- Strong attention to detail and organizational skills
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