Salesforce Operations Coordinator

hace 2 meses


Guadalajara, Jalisco, México Juniper Data Center A tiempo completo

Juniper Data Center is seeking a skilled Salesforce Operations Coordinator to join our team. This role offers an estimated salary of $85,000 - $110,000 per year.

About the Role

The Salesforce Operations Coordinator will be responsible for assisting in the administration of our Salesforce ecosystem by performing Tier 1 support duties. Primary responsibilities will include new user setup and permissions, resolving access issues, responding to HelpDesk support tickets, and triaging/escalating non-Tier 1 tickets.

Key Responsibilities:

  • User management including new user setup/deactivation, roles, profiles, permissions, public groups
  • User support tickets (Jira)
  • Resolve Tier 1 tickets
  • Triage and assign non-Tier 1 tickets
  • Monitor designated Error Logs and escalate to senior team members as appropriate

Requirements and Qualifications

To be successful in this role, you should have:

  • 1-2 years of Salesforce Sales Cloud experience
  • 3+ years of general systems experience
  • Completion of Trailhead administrator training
  • Demonstrated ability to handle multiple assignments in parallel
  • Strong attention to detail and organizational skills


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