Account Maintenance Specialist
hace 1 mes
We're seeking a highly skilled Account Maintenance Specialist to join our customer service team at SpotOn. In this role, you will be responsible for providing excellent customer service, resolving account and dashboard issues, and maintaining a high level of knowledge about our products and services.
RESPONSIBILITIES- Respond to customer inquiries and resolve their doubts through various communication channels.
- Provide accurate and effective solutions to problems, complaints, and inquiries from customers, account executives, and other team members.
- Accurately document all customer interactions and transactions in the database system.
- Meet and/or exceed performance objectives including customer satisfaction, call resolution, and quality assurance metrics.
- Maintain knowledge of SpotOn products, services, and policies.
- Perform other duties as assigned by supervisor or manager.
- Advanced English (C1)
- 1-3 years of experience working in a customer service environment
- Experience in banking, finance, payments, or related customer service industries
- Excellent customer relationship skills and a passion for achieving goals.
- Knowledge and experience in troubleshooting
- Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
- Excellent verbal and written communication skills to manage internal and external relationships.
- Ability to establish lasting relationships with clients and colleagues.
- High school diploma or equivalent (minimum).
- It is valued to have completed university or technical studies.
- Base Salary $18,000 mxn + Performance bonus $3,000 mxn
- Food Vouchers $ mxn pesos monthly
- Law benefits
- SGMM
- Visual Insurance
- Dental Insurance
- Life Insurance
- Two days off per week
- Total Pass (gym)
- Development & career plan
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