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Direct Returns Operations Specialist

hace 2 meses

Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

**Job Summary**

We are seeking a highly skilled Direct Returns Operations Specialist to join our team at Hewlett Packard. As a key member of our operations team, you will be responsible for resolving complex Direct Returns process issues and optimizing current processes to improve day-to-day activities.

**Key Responsibilities**

  • Act as a first point of contact for regular, on-going Direct Returns process issues on daily operational matters.
  • Resolve operational issues that may arise from the end-to-end Direct Returns process, including physical claims, refusals, and non-conventional processes.
  • Engage with other functions and organizations to resolve the root cause of Direct Returns issues, including client managers, account managers, sales teams, supply chain, and logistics.
  • Act as a point of contact for moderately complex Direct Returns unknown issues and train team members.
  • Lead the efforts to optimize current Direct Returns processes, often collaborating with other groups within HP to improve day-to-day activities.

**Requirements**

  • First-level university degree or equivalent experience.
  • Typically 2-4 years of related experience in supply chain, customer service, procurement, or financial management.

**Preferred Qualifications**

  • Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written, and presentation) to internal and external peers and management.
  • Mastery in English and local language as well as other languages as required.
  • Intermediate understanding of moderately complex internal operational issues.
  • Developed problem-solving and analytical skills.
  • Broad knowledge of the end-to-end process of sales operations.
  • Developing knowledge of local legal compliance issues.
  • Demonstrated teamwork and collaboration skills.