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SAP Integration Service Management Analyst
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We are seeking a highly skilled SAP Integration Service Management Analyst to join our team. As a key member of our Corporate Services group, you will be responsible for delivering SAP WRP and S4 service lifecycle management, ensuring reliability and availability, and collaborating with different partners and teams to implement IT standards for SAP systems.
Key Responsibilities- Deliver SAP WRP and S4 service lifecycle management, focusing on day-to-day operation and service improvement.
- Collaborate with different partners and teams to implement IT standards for SAP systems.
- Monitor, support, and improve services according to incident, change, and problem management for daily operations.
- Internal cross-functional collaboration for SAP transformation, through continuous process improvement and advisory on high-value propositions.
- Active collaboration in SAP migration to S4, considering integration for systems related to architecture for modules/technical accordingly.
- Partner with application development teams to deliver operational readiness for new applications and features.
- Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
- Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
- Responsible for monitoring and analyzing business operational and technical key metrics.
We're looking for a candidate with a strong background in IT Services, preferably with experience in configuration, development, testing, and release. You should have a broad understanding of the technologies used to build and operate distributed application systems, including experience managing data center systems/infrastructure. Proven track record of success participating in projects and initiatives, even with ambiguous details provided. Strong customer service, problem-solving, organizational, and conflict management skills are essential. ITIL knowledge is also a plus.
What's in it For You?As a member of our team, you'll enjoy a hybrid work model, a culture of equality, diversity, and inclusion, and comprehensive benefit plans. You'll also have access to LinkedIn Learning, internal Talent Marketplace opportunities, and two paid volunteer days annually. Plus, you'll be part of a purpose-driven work environment that helps uphold the rule of law, turn the wheels of commerce, and provide trusted information to people worldwide.
