Patient Safety Senior Associate

hace 3 semanas


Ciudad de México, Ciudad de México Novo Nordisk A tiempo completo
Job Title: Patient Safety Senior Associate

About the Role:

We are seeking a highly skilled Patient Safety Senior Associate to join our Clinical, Medical & Regulatory department at Novo Nordisk. As a key member of our team, you will be responsible for ensuring the safety and efficacy of our products by collecting and analyzing safety information from healthcare professionals, patients, and regulatory authorities.

Key Responsibilities:

  • Receipt, documentation, triage, and quality assessment of inbound safety information, including adverse events and technical complaints.
  • Ensuring compliance with all internal and external drug and device safety reporting requirements.
  • Handling inbound and outbound calls and correspondence for adverse events and technical complaints, providing professional and timely responses to product information questions and inquiries.
  • Assisting with training and mentoring of new joiners and workload distribution and coordination.
  • Identifying opportunities for development of procedures and making recommendations to management and supporting implementation of solutions.

Requirements:

  • Bachelor's degree in a science or healthcare discipline.
  • 3+ years of patient safety experience, preferably with customer service experience.
  • Strong knowledge of medical and pharmacovigilance terminology.
  • Experience with MedDRA coding and adverse event identification is preferred.
  • Advanced or Fluent Level of Spanish and English.
  • Familiarity with FDA regulations, computer validation, and Sarbox regulatory requirements.
  • Proficiency in test case writing and execution is a must.

About Novo Nordisk:

Novo Nordisk is a leading global healthcare company with a legacy of driving change to defeat serious chronic diseases. We work closely with healthcare professionals, patients, and regulatory authorities to collect and analyze safety information. Our success relies on the joint potential and collaboration of our employees around the world.

Why Join Us:

We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we're working toward something bigger than ourselves, and it's a collective effort. Join us Together, we go further. Together, we're life changing.



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