HR Services Analyst I

hace 2 semanas

Hermosillo, Sonora, México Te Connectivity Corporation A tiempo completo
Job Overview

At TE Connectivity Corporation, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Our HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately route requests from employees to others for additional information and may respond to inquiries via online resources and/or telephone.

The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.

Key Responsibilities
  • Manage the transactions required to complete the hire process of employees.
  • Receive queries via telephone and case management ticketing system.
  • Conduct necessary classification, manage inquiries in case management system, document and maintain accurate records and transfer inquiries to other parties within HR Services or outside of HR Services as required.
  • Maintain and ensure all tickets, workflows and queries are addressed based on customer service level agreement (SLA).
  • Identify and escalate priority issues and route to appropriate team for quick resolution.
  • Partner with HR Services global regional teams as appropriate on cross-regional activities and projects.
  • Diagnose problems and coordinate resolution across stakeholders, including HRBP/HRSP, COEs and others.
  • Follow up on inquiries to ensure timely and accurate response and resolution to all requests.
  • Solve problems that are unstructured and that may require conceptual critical thinking.
  • Provide solutions to inquiries that are often non-standard/non-routine and require some clarification and deep thinking.
  • Identify and implement continuous process improvements to enhance service delivery.
  • Utilize the knowledge base to assist with transactions and customer inquiry resolution.
  • Work with Content Management team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.
  • Adhere to HR Services metrics as determined by HR Services Leadership.
  • Ensure all activities are carried out as per the standard operating procedures (SOPs) of HR Services.
  • Ensure compliance with all relevant quality and statutory policies, procedures, and controls in the region to guarantee employee adherence and legislative compliance.
Requirements
  • Bachelor's degree preferred (or equivalent).
  • Fluent level of English (Excellent oral and written communication skills).
  • Ability to communicate effectively to a variety of audiences.
  • Please submit your resume in English.
  • Detail-oriented and results-driven.
  • Self-learner mindset and curious.
  • Ability to manage priorities against tight deadlines.
  • Effective problem-solving skills.
  • Strong customer service orientation.
  • Proficient with MS Office, especially with Excel (Dynamic Tables).
  • Familiarity with SharePoint or other Knowledge Management System.

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