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Technical Support Expert
hace 4 días
In this critical role, you will be an integral part of a dynamic team responsible for delivering exceptional customer experiences through our call center operations. Your key objective will be to stay attuned to the voice of our customers, identifying field issues and prioritizing tasks efficiently.
Key Qualifications:
- 2+ years' experience in a customer/technical support capacity
- Possession of an Engineering Degree is advantageous
- Previous experience working in the dental field (Lab, dental school, dental office) is preferred
- Familiarity with Enterprise Resource Planning software is essential
- Excellent communication skills are required
- Experience with 3D Printing or Dental workflow is a plus
- Strong communication and computer skills are necessary
- Attention to detail is crucial
- Portuguese language proficiency is desirable
- The position offers a hybrid work arrangement with the option of working from home
- A valid USA Visa is highly desirable
Compensation: $300,000 per annum ($25,000 per month)
Work Location: In-person at our office
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