Cloud Supportability Program Manager

hace 1 semana


Ciudad de México, Ciudad de México Google Inc. A tiempo completo
Job Summary

We are seeking a highly skilled Program Manager to join our Google Cloud Support team. As a Program Manager, you will work cross-functionally with teams across Cloud Support, Product, Development, and beyond to develop, own and enhance governance processes and procedures for healthy Cloud Support Taxonomy.

You will partner with stakeholders to educate them on operational risks, identify and evaluate gaps and related impact, and advise on opportunities to improve outcomes. Additionally, you will develop detailed SOPs for vendors responsible for running governance checks and system implementation.

This is a unique opportunity to work on strategic programs across the Google Cloud Support organization and beyond, with a key focus on helping effectively develop, manage, and improve Cloud Support Taxonomy.

Responsibilities

  • Partner cross-functionally with teams to develop governance processes and procedures.
  • Educate stakeholders on operational risks and identify gaps.
  • Develop SOPs for vendors responsible for governance checks.
  • Work closely with program owners to ensure process smoothness.
  • Collaborate with partners to drive alignment and influence peers and leadership.

About Google

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

English proficiency is a requirement for all roles unless stated otherwise in the job posting.



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