Luxury Spa Concierge

hace 2 semanas

Nayarit, México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Luxury Spa Concierge to join our team at The St. Regis Punta Mita Resort. As a key member of our spa and wellness team, you will be responsible for providing exceptional service to our guests, ensuring their every need is met and exceeded.

Key Responsibilities:
  • Schedule services for individuals and large groups using spa/salon reservations software system.
  • Call guests to confirm scheduled services and answer questions about available services.
  • Update the reservations/cancellations list throughout the day and inform providers of last-minute changes.
  • Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
  • Promote and sell spa/salon services to guests.
  • Process guest payments for spa/salon services and obtain payment authorization as needed.
  • Accept and log cash tips for employees.
  • Balance, scan, and drop receipts with Accounting.
  • Notify Engineering of maintenance and repair needs.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a spa or hospitality setting preferred.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic math skills and accuracy with handling cash and credit transactions.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a world-class luxury brand.
  • A dynamic and supportive work environment.
  • Professional development and growth opportunities.

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