Customer Support Professional

hace 4 semanas


VeracruzLlave, México Faithlife , Llc A tiempo completo

About Faithlife, LLC:

Logos is a purpose-driven tech company dedicated to building technology solutions that equip the Church to grow in the light of the Bible. Our team is committed to increasing biblical literacy and accessibility for every Christian around the world.

We achieve this by delivering value along three fronts: software tools, community collaboration, and rich digital content. Logos' solutions portfolio connects users to the Word and to their communities. Based in Bellingham, Washington, we also have operations in Chandler, Arizona, and Puebla, Mexico.

About The Position:

This role is based in our Puebla, Mexico office and requires excellent bilingual communication skills – both written and spoken.

Job Responsibilities:

  • Assist customers by providing accurate product information and addressing questions or concerns in a helpful and professional manner.
  • Troubleshoot technical problems, resolve billing disputes, or address product/service-related questions.
  • Have a deep understanding of Logos' products or services to provide accurate information and assistance to customers.
  • Identify root causes and provide solutions or escalate complex problems to higher-level support teams if necessary.

Requirements:

  • Excellent bilingual communication skills – both written and spoken.
  • Customer care support.
  • Management of hardware and software on computer and mobile devices.
  • Troubleshooting technical issues regarding program errors and searching for solutions through online resources.
  • Understanding and explaining hardware and software terms to customers.
  • Ability to work in a fast-paced environment and under pressure.
  • Strong multi-tasking skills (typing, speaking, and listening).

Benefits:

  • Competitive Family Medical, Dental, Vision, and Life Insurance
  • 3 company-paid holidays per year in addition to regular holidays
  • 4 days of Paid Time Off (PTO) per year
  • Paid Time Off (PTO) on Birthday
  • Law Benefits

Work Location: In-person at our Puebla, Mexico office.

Our estimated annual salary range for this position is approximately $35,000-$45,000, depending on experience and qualifications. We encourage candidates with a passion for customer service, technical troubleshooting, and teamwork to apply.



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