Dynamics Technical Solutions Expert
hace 2 semanas
Overview:
We are seeking a skilled Dynamics Technical Solutions Expert to join our team at Tek Experts. This role is responsible for delivering exceptional customer service by providing quick and accurate technical support to resolve complex software issues.
Tek Experts is a tech services company focused on delivering specialized solutions for clients. We are problem solvers, engagers, and creative thinkers who strive to help our customers succeed. Our agile support helps large enterprises thrive.
This role will provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases. You will also maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments and processes.
Responsibilities include:
- Providing technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintaining documentation for all cases including queries, process steps, and resolutions consistent with customer commitments and processes.
You will work closely with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and provide quick and accurate support.
Requirements:
- At least 6 months of experience in Customer and/or tech support within a fast-paced environment.
- Understanding of databases query/SQL.
- Basic Cloud Knowledge (Virtual Machines).
- Network basic connectivity.
- Active Directory Knowledge (Highly desired).
The estimated salary for this role is $85,000 - $110,000 per year, depending on location and experience. If you have a passion for problem-solving and delivering exceptional customer service, we encourage you to apply. At Tek Experts, we offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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