Transformation Leader

hace 3 semanas


Xico, México Hsbc A tiempo completo

About the Role

We are seeking a highly skilled Transformation Leader to join our team in the role of Change Manager.

Key Responsibilities

  • Monitor and hold IT Service Management regional operations to account for adherence to Policies, Operating Instructions, procedures, and best practices.
  • Lead the Change Enablement activities within a structured process framework.
  • Contribute to the evaluation of change impact and organizational readiness to limit risk and impact.
  • Facilitate Change Advisory Boards and maintain a forward schedule of change activities for effective prioritization, concentration, and conflict management.
  • Evaluate Change Requests against available resources, impact of change, organizational readiness, and appetite for the risk represented.
  • Validating that appropriate tests and evaluation have been performed before higher-risk changes are permitted to proceed.
  • Ensuring sufficient and relevant documentation of change related processes and activities.
  • Evaluating the efficacy of emergency change implementation, validation, and backout processes.
  • Identify and drive opportunities to improve ways of working and operational efficiency as needed.
  • Evaluating the risk of change and providing actionable guidance for reducing or mitigating risk and impact.
  • Evaluating and identifying patterns in change implementation, verification, and back-out to inform improvement of change success and delivery reliability.
  • Identifying risks and developing risk mitigation.
  • Identifying and managing anticipated resistance to change.

Requirements

  • Strong proficiency with writing and speaking in English.
  • Over 5 years' experience in a mid-senior IT Service Management role with solid foundation and knowledge of the day-to-day operations of a Global Financial Services, Change Enablement team.
  • Knowledge of, training-in and awareness of ITIL processes and IT Service Management practices.
  • Working knowledge of use and administration of Service Management toolsets such as ServiceNow.
  • Experience with use of reporting platforms such as Cognos and QlikView and QlikSense.
  • Strong analytical skills and ability to deliver Management Information (MI) reports that provide meaningful insight to stakeholders at all levels.
  • Experience using analytical skills and abilities to visualize clear messages using data from reporting tools.
  • Excellent written and spoken communication skills, with ability to negotiate and influence stakeholders at all levels, including senior-level executives.
  • Experiences working with a global team across time-zones, cultures and geographies.
  • Strong working knowledge of Microsoft Excel, Microsoft Business Intelligence, Microsoft Office tools, Microsoft Macros, and C# are required.
  • An inquisitive, proactive and detective mind-set with sound analytical judgment used to identify and resolve problems, draw conclusions, make recommendations and make decisions.


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