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Digital Transformation Specialist
hace 1 mes
About Us
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is a leading company in the e-commerce industry, dedicated to providing top-notch services to our customers.
Job Summary
We are seeking a highly skilled Digital Transformation Specialist to join our team. As a Digital Transformation Specialist, you will play a key role in supporting the Kindle Ingestion and Expansion (KIX) team, enabling independent authors, content creators, and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited, and the Kindle Owners' Lending Library.
About the Role
The KIX Support Engineering team provides Tier 2&3 services production support and is responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.
Key Responsibilities
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features, and services
- Work on operations and maintenance driven coding projects, primarily in Python, Perl, or shell scripts, web technologies, with the potential for Java-based projects
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of one or more Digital products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements
- Work with support team for handing-off or taking over active support issues and creating a team-specific knowledge base and skill set
A Day in the Life
You will have the opportunity to work with a talented team, collaborate with colleagues from diverse backgrounds, and contribute to the growth and success of our company.
Requirements
- 2+ years of software development or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern programming languages
Benefits
- Competitive salary: $120,000 - $180,000 per year
- Opportunities for career growth and professional development
- Flexible work arrangements and remote work options
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
Estimate Salary Range: $150,000 per year
