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Job Title: Courier Delivery Specialist
Location: Mexico
Job Description:
Involves providing courier services directly to customers on a daily basis, including driving, customer service, and completing any related administration or paperwork.
Key Responsibilities:
- Provides efficient and safe delivery and pick-up of packages and documents, while representing the company in a professional manner.
- Operates non-articulated vehicles safely and efficiently, complying with all governmental and corporate procedures.
- Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and miss-sorts.
- Seeks additional business from current customers, attempts to gain new business, and informs the sales department of significant changes in customer use or competitor actions.
- Answers customer questions on FedEx features of service and keeps customers informed about the company and its services.
- Ensures that packages conform to FedEx features of service, that proper labeling is provided, and that all paperwork is complete, neat, and accurate.
- Determines the legality of packages, including special requirements for dangerous goods and international shipments, and separates packages by service type and destination in accordance with established procedures.
- Scans packages according to prescribed procedures and demonstrates proficiency in features of service and equipment.
- Ensures customers have adequate supplies of FedEx materials for shipping.
- Meets aircraft and transports packages as required for sorting operations.
- Loads and unloads aircraft, containers, and company vehicles and operates mechanized ramp equipment to load and unload packages.
- Cleans, washes, and performs minor maintenance to company vehicles as necessary and maintains a neat and clean personal appearance to uphold the company's public image.
Requirements:
- Minimum Education: High School diploma or Equivalent preferred.
- Basic English skills preferred.
- Minimum Experience: One (1) year of experience driving 3.5 ton trucks.
- Must possess appropriate license for vehicle assigned in accordance with specific country regulations.
- Good driving record.
- Must be 21 years old or older.
- Minimum Required Skills:
- Ability to lift 70 lbs. (32kgs) and to maneuver packages weighing up to 150 lbs. (68kgs) with appropriate equipment.
- Good verbal and writing communication skills, human relations, and team player.
- Must be able to successfully complete Reading, Map Reading, Sorting, and math sections of the Basic Skills Test.
- Customer oriented with good organizational skills.
- Problem Solving Skills.
- Accuracy & Attention to Detail.
- Planning & Organizing Skills.
- Team Working Skills.