Issue Management Specialist

hace 3 semanas

Xico, México Citi A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Issue Management Officer to join our team in the GCB Cluster area. The successful candidate will be responsible for managing professional teams and departments, ensuring the effective implementation of issue management processes and project management methodology.

Key Responsibilities
  • Participate in cross-functional or cross-business issues to ensure business compliance with laws, regulations, and policy requirements.
  • Utilize issue management processes and project management methodology to drive improvements in productivity, technology, processes, cost savings, and controls.
  • Support business areas from an issue/project perspective, ensuring a culture of accountability, integrity, and respect.
  • Analyze escalated problems and provide guidance for resolution, using judgment based on analysis of factual information in complicated and unique situations.
  • Directly impact the area through shared responsibility for delivery of end results, analyzing and identifying risk, and acting as a consultant to businesses regarding processes and controls.
  • Drive corrective actions, provide support to business activity owners, and coordinate onsite reviews.
Requirements
  • 3-6 years of control and/or project experience.
  • High attention to detail and quality, with demonstrated analytical and problem-solving skills.
  • Effective planning and organizational skills, with proficiency in Microsoft Office and an emphasis on MS Excel.
  • Consistently demonstrates clear and concise written and verbal communication skills, with proven ability to make sound business decisions.
  • Experience in creating and implementing processes that result in improved business performance, with ability to present a compelling case for ideas and initiatives.
Education

Bachelor's/University degree or equivalent experience.

The Issue Management GCB Cluster area is part of the Issue Management Organization in Mexico and reports to the In-Business Control Officer GCB Cluster (IBCO) and has a close and continue interaction with In-Business Control Officer for Legacy Franchise (IBCO LF) and Governance and Control Office (OGC).

This area is fully dedicated to GCB issues management, and the primary purpose of this role is to facilitate communication and coordination between managed business(es) and the rest of the organization, acting as a primary support contact for issues management related matters.

The incorporation of this role within the organization is an enabler for improvement, maturity, and sustainability of the issues management practice in Mexico.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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