Global Supply Chain Manager

hace 4 semanas


Xico, México Expeditors International A tiempo completo
About the Role

At Expeditors International, we're not just in the shipping business - we're in the information business. Our global supply chain management expertise is built on a foundation of professionalism, leadership, and a friendly environment that fosters innovation and customer service.

Key Responsibilities
  • Exceptional Customer Service: Exceed customer expectations by anticipating, understanding, and meeting needs. Proactively solve problems and escalate to management when necessary.
  • Job Execution: Consistently complete quality work that meets job expectations. Commit to operational excellence and continuous improvement.
  • Reliability: Meet deadlines, be punctual, and organized. Prioritize tasks effectively.
  • Communication: Listen effectively and communicate professionally, both internally and externally.
  • Culture: Exhibit and promote Expeditors' 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Account Manager Core Competencies
  • Business Development: Use business acumen and strategic thinking to plan and execute effective needs assessments.
  • Customer Management: Build and maintain strong relationships throughout a customer's business hierarchy.
  • Customer Ecosystem Expertise: Develop and maintain knowledge and expertise for respective customer ecosystems.
Account Manager-Specific Tasks and Duties
  • Maintain customer SOPs.
  • Create and communicate a strategic business plan for customers.
  • Initiate value-added solutions.
  • Develop relationships within the customer's organization.
  • Promote Expeditors' marketing activities and customer events.
  • Manage activity in the CRM.
Requirements
  • University/College degree or equivalent business qualifications.
  • Minimum 3 years experience.
  • Proficient in MS Office and CRM Software.
  • Strong analytical skills.
  • Excellent PC skills, including word processing, presentation, and spreadsheet programs.


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