Customer Experience Assurance Specialist

hace 3 semanas


Xico, México Opentable A tiempo completo

At OpenTable, we're passionate about delivering exceptional customer experiences. As a Customer Experience Assurance Specialist, you'll play a critical role in ensuring our customers receive high-quality service and have a positive experience throughout their interactions with our products and services.

**Key Responsibilities:**

Monitor and analyze customer interactions with our AI tool to identify areas for improvement

Ensure a consistent customer experience and adherence to company standards

Find opportunities for efficiencies and to streamline processes, and deliver a seamless and satisfying customer experience

Review customer experience reports, make recommendations, and help implement modifications

Partner with the CX Data Analyst to deliver detailed reports highlighting key findings, trends, and actionable recommendations

Summarize and report on feedback trends and patterns to inform decision-making and drive improvement

**Requirements:**

Effective communicator, both verbal and written

Love to participate in discussions and share your ideas and opinions

The ability to clearly understand and state the issues present

Resourceful and a creative problem solver, using good judgment and logic

Proactive, organized and thorough

6+ months experience in a Quality Assurance role or equivalent experience

Excellent professional written and verbal communication skills

Work successfully in a team environment as well as independently

Ability to quickly learn and understand user interfaces of multiple websites

Effective problem-solving skills including decision-making, time management & immediate prioritization of tasks as assigned

Previous experience with AI tools focused on customer experience is a plus

**What We Offer:**

Competitive salary and benefits package

Opportunities for professional growth and development

Collaborative and dynamic work environment

Recognition and rewards for outstanding performance

**Diversity, Equity, and Inclusion:**

At OpenTable, we're committed to creating a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. We believe that representation matters and that hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners.



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