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HR Generalist Specialist

hace 2 meses

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**Job Summary**

Intuitive Surgical is seeking a highly skilled HR Generalist Specialist to join our People Services team. As a key member of our HR team, you will play a critical role in supporting HR programs, policies, and processes to ensure timely and efficient HR service delivery.

**Key Responsibilities**

  • Act as an escalation point and coordinate support from Subject Matter Experts (SMEs) for resolution of complex cases.
  • Respond to cases/tickets escalated related to employment policies, programs, and processes in a timely manner.
  • Work collaboratively with cross-functional teams to deliver customer-centric HR services.
  • Support the delivery of annual/recurring HR programs and processes, including performance and compensation planning, talent planning/development initiatives, and employee onboarding.
  • Prepare and maintain accurate and effective documentation, communication to customers, and process/procedure changes.
  • Assist with the execution of People Services internal controls by supporting the integrity of employee records and HR system/data.
  • Engage with the Digital Experience team to develop, enhance, and educate employees on self-service content.
  • Contribute to the development of HR Services Tier 1 representatives on HR policies, programs, and procedures.
  • Provide regional-specific support as required based on country/region-specific needs.

**Requirements**

  • Strong knowledge of local labor laws.
  • Experience in process documentation.
  • Demonstrated ability to work independently, initiate, and identify solutions while prioritizing work and meeting deadlines.
  • Excellent customer service and service quality improvement skills.
  • Strong analytical skills, self-motivated, and goal-oriented individual, passionate about improving business performance.
  • Collaborative, team player attitude with a customer service mentality.
  • Excellent communication, including verbal, written, and interpersonal, as well as organizational skills.
  • Proficient verbal and written communication skills in English and local language(s).

**Preferred Qualifications**

  • Bachelor's degree, preferred.
  • Minimum 5 years of HR generalist type experience in HR employee life cycle related processes, HR compliance, and service delivery for general Tier 2 support.
  • Of the 5 years of experience, a minimum of 3 years must be in an area of specialization for specialized Tier 2 role (e.g., ER, Payroll, Comp & Benefits).
  • Min 3 years of experience working in a tiered shared service model.