Technical Support Specialist for Resideo

hace 2 meses


San Luis Potosí, San Luis Potosí, México Resideo A tiempo completo

Job Overview:

We are seeking a skilled Technical Support Professional to join our team at Resideo. As a key member of our support team, you will provide exceptional customer service and technical expertise to our customers.

Estimated Salary Range: $55,000 - $75,000 per year

About the Role:

In this role, you will be responsible for answering complex technical inquiries from customers, providing detailed feedback on product issues, and contributing to knowledge articles and shared resources. You will also participate in product beta testing and provide valuable feedback to improve our products and services.

Key Responsibilities:

  • Answer customer technical inquiries that can be highly complex, ensuring clear and effective communication.
  • Listen attentively to customer needs and concerns, ensuring a customer-first approach.
  • Provide amazing customer service experiences that exceed customer expectations.
  • Provide detailed feedback on product issues by writing bug reports and documenting cases related to customer concerns and technical challenges.
  • Help other team members by contributing to knowledge articles and shared resources, fostering a collaborative work environment.
  • Participate in product beta testing and provide valuable feedback.

Requirements:

  • 1+ Year Customer Service Experience
  • Ability to show technical aptitude and troubleshooting
  • Prior experience with advanced usage of the English language inclusive of written and verbal communication.
  • Interest in the technical industry and products (IoT, Smart Home, Surveillance, Networking, Home Theater, etc.)
  • Experience with Microsoft Office Products

We Value:

  • Advanced degree related to a technical field
  • Professional experience installing and servicing surveillance and intrusion systems.
  • Knowledge and experience in High voltage and Low voltage systems.
  • Knowledge of home automation, IoT, Media distribution (HDBaseT or Video over IP), high end audio, Low Voltage wiring, Electrical wiring, Smart lighting, etc.
  • HVAC experience
  • Boardroom telecommunications technology experience.
  • Professional Audio/Video and home theater installation and service experience.
  • Professional experience installing and/or troubleshooting technical products or services
  • Previous call center experience providing technical support
  • Knowledge of networking including, advanced router configurations, use of managed switches, firewalls, VLAN configurations

Benefits:

We offer a great work environment and exceptional benefits. You will have the opportunity to grow into different areas of the organization based on your expertise and interest.



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