Earner Access Associate Program Manager

hace 2 meses


Xico, México Uber A tiempo completo

About this Role

The LatAm Earner Access Associate Program Manager will be responsible for driving strategic projects that enhance the customer experience for earners signing up with Uber. This role focuses on project management, customer experience, cross-functional collaboration, and process improvements.

Key Responsibilities

  • Develop and execute high-impact projects to improve customer experience for earners.
  • Collaborate with cross-functional teams to ensure successful project execution.
  • Own the effectiveness and efficiency of support operations for account access and engagement.
  • Liaise with stakeholders to ensure alignment and quality customer experience.
  • Analyze data to inform strategic decisions and optimize customer experience.

Requirements

  • Minimum 3 years of project management experience.
  • Proficient in English and Spanish or Portuguese.
  • Excellent organizational and problem-solving skills.
  • Ability to analyze data and communicate results to various partners.


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