Associate E2E Process Manager

hace 1 mes


Xico, México Novartis A tiempo completo
About the Role

The Associate E2E Process Management role is responsible for managing day-to-day operational processes. This includes order scheduling and fulfillment, internal case management, pre-production planning, billing/invoicing processes, and logistics. The Associate will also be responsible for systematizing updates to customers and assisting with customer-related inquiries as needed.

Key Accountabilities
  • Manage day-to-day operational processes, including order scheduling and fulfillment, internal case management, pre-production planning, billing/invoicing processes, and logistics.
  • Complete manual data entry.
  • Support select process improvement activities associated with customer service operations.
  • Assist with customer-related inquiries based on customer needs/demand.
  • Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs), and Compliance Guidelines.

About the Candidate

The ideal candidate will have a Bachelor's degree and 1+ years of progressive business experience in the biopharmaceutical industry. Fluency in English is required, with other languages desirable. The candidate should have strong interpersonal and time management skills, with the ability to work in a team environment and make clear-headed decisions under pressure. Experience with systems enabling program end-to-end program operations, including customer-facing digital portals and internal case management platforms, is also required.

What We Offer

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

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