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Client Services Manager

hace 2 meses

Santiago de Querétaro, Querétaro de Arteaga, México Hemmersbach A tiempo completo

Your Qualifications

  • Proficient in C1 English
  • Demonstrated experience in project management and service delivery, ideally within the IT sector
  • Bachelor's degree in Computer Science, Management, Economics, or a related discipline
  • Exceptional customer orientation and business acumen
  • Proven leadership and supervisory capabilities

Your Responsibilities

  • Oversee the designated team to fulfill all obligations of the client agreement, ensuring effective planning, tracking, and management of the project and its objectives
  • Act as the primary operational liaison for clients, addressing all relevant project-related issues
  • Assess and enhance service delivery methodologies and results to guarantee efficiency and cost-effectiveness
  • Identify and refine processes/services, initiating necessary improvements
  • Manage client expectations effectively
  • Provide mentorship and training to onsite and support teams
  • Lead both technical and non-technical teams, addressing reliability challenges, monitoring progress, tracking key performance indicators, and managing financial resources

About Hemmersbach

Hemmersbach is a global provider of IT infrastructure services, operating in over 190 countries with 50 subsidiaries. We exclusively serve leading companies in the IT industry. Our commitment goes beyond customer satisfaction; we strive to make a positive impact in the world by allocating 20% of our profits to initiatives such as Hemmersbach Rhino Force and Hemmersbach Kids' Family. This is why Hemmersbach is recognized as The Social Purpose IT Company.