ServiceNow Platform Manager
hace 2 meses
We are seeking a highly skilled ServiceNow Administrator to join our team at Zillow. As a key member of our IT organization, you will be responsible for managing and optimizing our ServiceNow platform to ensure its efficiency in supporting our business processes and delivering outstanding user experiences.
The primary focus of this role will be to configure, maintain, and improve the platform to meet the needs of our business. You will work closely with our IT teams, TPMs, and ServiceNow customers to align with business requirements and ensure seamless integration with our existing systems.
Key Responsibilities- Manage and optimize the ServiceNow platform to ensure its efficiency and effectiveness
- Configure and customize the platform to meet business requirements
- Develop and implement ServiceNow scripts, business rules, and UI policies to automate processes and improve user interactions
- Provide user support and training on the ServiceNow platform
- Collaborate with IT teams and stakeholders to identify and resolve technical issues
- Stay up-to-date with ServiceNow releases, features, and standard processes
- 1-3 years of experience with ServiceNow administration
- Experience in implementing ServiceNow processes and functions
- Strong customer focus and desire to provide an impeccable customer experience
- Strong documentation, analytical, and problem-solving skills
- Strong written and verbal communication skills
Zillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences.
We're committed to fostering an inclusive, innovative environment with the best employees. We're an equal opportunity employer committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity.
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