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Customer Quality Assurance Specialist
hace 2 meses
At John Deere, we're committed to feeding the world and building vital infrastructure. As a Customer Quality Engineer, you'll play a critical role in ensuring our products meet the highest quality standards.
**Key Responsibilities:**
- Serve as the primary quality contact for factory and customer-related quality issues.
- Use data to coach, mentor, and advise consuming factories on tech stack hardware.
- Facilitate and lead QIT initiatives with assigned consuming factories.
- Be the voice of the customer back to ISG and ISG factories.
- Build strong relationships with ISG design quality and continuous improvement teams.
- Warranty claim coding for ISG factory products.
- Report JDSN and AE metrics.
- Investigate major/critical corrective actions for line/field events.
**Requirements:**
- Quality tools (6 sigma, lean, problem solving).
- Effective communication.
- Strong documentation.
- Effective organization.
**What Sets You Apart:**
- Strong understanding of JDSN and Achieving Excellence processes.
- Understanding of Deere warranty systems and metrics.
- Cross-cultural communication.
**Education:**
Degree in Engineering or equivalent experience.
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