Ground Operations Coordinator
hace 1 mes
AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. With over 40 years of experience, AIT has built a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial, and life sciences.
Our flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT's full-service options also include customs clearance, warehouse management, and white glove services.
Job SummaryThe Ground Operations Agent II is responsible for coordinating the day-to-day import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based upon customer requests.
Key Responsibilities- Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer's request is satisfied.
- Prepare profitable quotations accurately.
- Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner.
- Coordinate the day-to-day import and/or export of products, including reviewing orders and documents.
- Track and communicate all delays, damages, problems, and work to resolve customer issues.
- Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations, and billing.
- Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
- Coordinate recovery/delivery schedules with various cartage agents and international partners.
- Partner with local sales teams to communicate problems to customers, international partners, and other stations, as needed.
- Ensure all customers' SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
- Ensure all shipments are properly billed within company guidelines and timelines.
- High School Degree or equivalent Required
- Associate's Degree Or equivalent Preferred
- 5+ years Experience in Air, Ocean, Import & Export operations Required
- 7+ years Experience in freight forwarding, transportation, or logistics Preferred
- Advanced knowledge of ITAR, DG, or TSA work experience/regulations. (High proficiency)
- General Computer Skills (Medium proficiency)
- CCS-Certified Coding Specialist Certified Cargowise Specialist (CCS) is Required
- Certified Correctional Officer (CCO) Certified Cargowise Operator (CCO) is Required
- Dangerous Goods Certification Preferred
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