Ground Operations Coordinator

hace 1 mes


Ciudad de México, Ciudad de México Ait Worldwide Logistics, Inc. A tiempo completo
About AIT Worldwide Logistics

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. With over 40 years of experience, AIT has built a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial, and life sciences.

Our flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT's full-service options also include customs clearance, warehouse management, and white glove services.

Job Summary

The Ground Operations Agent II is responsible for coordinating the day-to-day import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based upon customer requests.

Key Responsibilities
  1. Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer's request is satisfied.
  2. Prepare profitable quotations accurately.
  3. Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner.
  4. Coordinate the day-to-day import and/or export of products, including reviewing orders and documents.
  5. Track and communicate all delays, damages, problems, and work to resolve customer issues.
  6. Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations, and billing.
  7. Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
  8. Coordinate recovery/delivery schedules with various cartage agents and international partners.
  9. Partner with local sales teams to communicate problems to customers, international partners, and other stations, as needed.
  10. Ensure all customers' SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
  11. Ensure all shipments are properly billed within company guidelines and timelines.
Requirements
  • High School Degree or equivalent Required
  • Associate's Degree Or equivalent Preferred
  • 5+ years Experience in Air, Ocean, Import & Export operations Required
  • 7+ years Experience in freight forwarding, transportation, or logistics Preferred
  • Advanced knowledge of ITAR, DG, or TSA work experience/regulations. (High proficiency)
  • General Computer Skills (Medium proficiency)
  • CCS-Certified Coding Specialist Certified Cargowise Specialist (CCS) is Required
  • Certified Correctional Officer (CCO) Certified Cargowise Operator (CCO) is Required
  • Dangerous Goods Certification Preferred


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