Regulatory Solutions Analyst

hace 2 semanas


Ciudad de México, Ciudad de México Nubank A tiempo completo

About Nubank

Nubank is a leading digital banking platform that has revolutionized the way people interact with money across Latin America. As a Regulatory Solutions Analyst, you will play a crucial role in ensuring that our operations comply with all relevant laws and regulations.

Key Responsibilities

  • Support the consolidation of all CONDUSEF regulatory obligations, platforms, and reporting requirements.
  • Attend to and maintain the UNE Reception Facilities efficiently.
  • Record the receipt of Queries, Claims, or Clarifications presented by Clients.
  • Assign a folio number to Customer Queries, Claims, or Clarifications.
  • Prepare response projects to respond to customer requests within established legal deadlines.
  • Support the communication of the resolution of the Query, Clarification, or Claim to the Client.
  • Keep a record of all Queries, Claims, or Clarifications made in the last 2 years, which serves as a basis for internal consultation.
  • Follow up on requests for information and/or documentation sent and received through Slack.
  • Support the preparation and presentation of quarterly and monthly reports to CONDUSEF.
  • Support the maintenance of Collection Offices information on the official Nu website and the CONDUSEF REDECO system.
  • Maintain communication and monitor information related to the new contracting of Collection Offices.
  • Make reports to the Ombudsman Lead, the results found in the tests performed.
  • Support the review of regulatory compliance of RegSol Mx's operational procedures and routines.

Requirements

  • Bachelor's Degree: Lawyer, economist, or related career.
  • At least 6 months to 1 year of experience in CONDUSEF matters.
  • Previous experience in attention to clients and proven experience handling customer complaints.
  • Banking & SOFIPO regulation knowledge.
  • Proactive, autonomous person with an interest in creating processes and improving them, while understanding the bureaucracies in the regulatory activities that need to be followed.
  • Fluency in Spanish and English.

Benefits

  • Health and life insurance.
  • Food card.
  • 17 days of paid vacation with 25% vacation bonus.
  • Holiday Bonus ('Aguinaldo') of 30 days of pay per year.
  • NuCare - Our mental health and wellness assistance program.
  • NuLanguage - Our language learning program.
  • Extended maternity and paternity leaves.
  • Equity at Nubank.

Location

Mexico City.

Our Nu Way of Working

Our work model is hybrid and has cycles that can be from two to three months according to the business of expertise. For every eight or twelve weeks of remote work, one will be at the office.



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