Solar Energy Solutions Specialist
hace 1 mes
**About Sunwise Energy **
Sunwise Energy is a premier solar installation and smart home service provider offering turnkey renewable energy solutions to its clients. We integrate all aspects of solar sales and installations in-house, ensuring our customers receive the best quality of service and maintenance.
**Job Overview **
We are seeking an experienced professional to join our team as a Customer Experience Specialist. This individual will be responsible for delivering exceptional customer service, resolving complex issues, and fostering strong relationships with clients.
**Primary Responsibilities **
- Respond promptly and accurately to client inquiries, updating records accordingly.
- Collaborate with other departments to resolve issues, such as installation delays or product defects.
- Proactively engage with clients to gather feedback and improve their overall experience.
- Prepare reports on customer interactions, satisfaction metrics, and recurring issues.
- Develop and maintain a thorough understanding of our products and services to offer expert assistance.
- Foster positive relationships with clients.
**Requirements **
We are looking for a candidate with 2+ years of experience in a customer service or customer experience role, who possesses excellent communication skills and a strong problem-solving ability. The ideal candidate will also have empathy and a customer-centric mindset, as well as familiarity with CRM tools.
**Benefits **
As a valued member of our team, you will enjoy a range of benefits, including a competitive salary of $12,500 - $14,000 per month, Christmas Bonus, Vacations, Major Medical Insurance, USA Federal Holidays, and Grocery Vouchers.
**Work Environment **
This is a full-time position located at Enrique Gomez Carrillo #5612, Vallarta Universidad. You will work in a fast-paced environment, collaborating with our team to deliver exceptional customer experiences.
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